CAREER
Career Planning at Liang Yi TCM
01
Branch Manager åŗé¢ē»ē
Duties include:Ā
- Handling of phone and walk-in enquiriesĀ
- Providing excellent customer service for all our guestsĀ
- Promoting our treatment services, promotions and periodic special dealsĀ
- Engage customers and drive sales to achieve targetsĀ
- Leading the team to ensure smooth outlet operations and sales goals are achieved
- Work closely with inhouse TCM physician to optimise customersā health goals (TCM specific)Ā
- Issuance of invoices and other BAU processes
- Coordinating with HQ office for operational and marketing mattersĀ
- Ensuring KPIs are met at branch level for all staffĀ
- Attendance of HQ monthly management meetings
- Conducting of branch morning meetingsĀ
Requirements:Ā
- At least 2 year customer facing experience in a similar role in fields such as TCM, Beauty and WellnessĀ
- Motivated and proactive to customersā needsĀ
- Ability to communicate well in both English and MandarinĀ
- Assume the role of a leader by providing guidance and advice where required
- Ensure knowledge of services and products are kept up to date
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Benefits:Ā
- Annual LeaveĀ
- Employee discounts for self and familyĀ
- Competitive salary and commission structureĀ
- Annual performance bonusĀ
- Career progression inline with our ongoing expansion plans
- Training and mentorship will be provided to assist you in achieving success in your roleĀ
- 5 day work weekĀ
02
HR Manager äŗŗäŗéØē»ē
Duties include:Ā
- Managing and execution of the full spectrum of HR for the groupĀ
- Manage recruitment, compensation and benefits program
- Planning of training and development of staffĀ
- Management of Performance Review and setting of standards in line with business requirements
- Propose and application of relevant grants or subsidy where applicableĀ
- Advice management of changes to Employment Act as applicableĀ
- Ensure accurate documentation of all HR related mattersĀ Ā
- Other ad-hoc duties as discussed with managementĀ
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Requirements:Ā
- Diploma or higher in Human Resource or related fieldsĀ
- Minimum of 3 years in similar role, experience in TCM, Beauty and Wellness industry would be an advantageĀ Ā
- Must be a people person with the ability to communicate organisational goals to all staffĀ
- Must be proactive and be able to work with little supervision
- Must be self assured to propose plans and ideas to managementĀ
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Salary band – SGD 4,000 to SGD 5,000
03
Storefront Receptionist åŗé¢åå°
Duties include:Ā
- Handling of phone and walk-in enquiriesĀ
- Assisting Branch Manager in ensuring smooth operations and scheduling of appointmentsĀ
- Be the face of the company during your interactions with both our existing and potential customersĀ
- Communicate and share with our customers the benefits of our various treatment and services of our clinicĀ
- Ad-hoc activities as assigned by branch managerĀ
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Requirements:Ā
- At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industryĀ
- Ability to communicate well in both English and MandarinĀ
- Passion in providing superior customer service and addressing the healthcare concerns of our customers
- Team player and ability to work well with othersĀ
- Willingness to learn and adapt in a fast paced customer facing roleĀ
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Benefits:Ā
- Annual LeaveĀ
- Employee discounts for self and familyĀ
- Competitive salary and commission structureĀ
- Annual performance bonusĀ
- Career progression inline with our ongoing expansion plans
- Training and mentorship will be provided to assist you in achieving success in your roleĀ
- 5 day work weekĀ
04
Therapist ę²»ēåø
Duties include:Ā
- Provision of treatment and services from our service menuĀ
- Occasional reception duties
- Daily outlet cleanliness activitiesĀ
- Ad-hoc activities as assigned by branch managerĀ
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Requirements:Ā
- At least 1 year working experience in any spa/wellness/TCM centers
- Open to learning new techniques and skillsĀ
- Completion of qualified massage certification would be a plusĀ
- 6 day work weekĀ
- Must be able to work on weekends and public holidaysĀ
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Benefits:Ā
- Employee discounts for self and familyĀ
- Competitive commission structureĀ
- Performance based cash awardsĀ
Training on techniques and mentorship will be provided to assist you in achieving success in your roleĀ
05
TCM Physician äøå»åø
Duties Include:
- Provide consultation and advisory to patients to achieve their desired health outcomes
- Prescribe tailored herbal medicine for patients
- Advise patientsā enquiries on recommended treatment and other TCM-related queries
- Provide TCM treatment services such as acupuncture, cupping and other TCM treatment services
- Ensure accurate documentation of patientsā records consisting of treatments and medication prescribed in TCM system
- Opportunity to give talks on public fora to share TCM knowledge
- Work closely with branch manager to manage customer relations and form long term partnership as our customersā TCM provider of choiceĀ
Job Requirements:
- Registered Traditional Chinese Medicine Practitioner with TCMPB
- Degree or above in TCM or relevant disciplinesĀ Ā
- Experience of 2 years and above in a similar role
- Ability to work closely with the Branch Manager and other staff to ensure a positive working environment for allĀ
Benefits:
- Annual LeaveĀ
- Employee discounts for self and familyĀ
- Competitive salary and commission structureĀ
- Annual performance bonusĀ
- Career progression inline with our ongoing expansion plans
- 5 day work week
06
Sales Consultant éå®é”¾é®
Duties include:Ā
- Follow up on customersā enquiries via phone, email or social media contact pointsĀ
- Scheduling of appointments
- Recommendation of the best treatment packages for the individual customerĀ
- Understand of the various treatments available and their health outcomes
- Assist in smooth operations of the outlets
- Ad-hoc activities as assigned by branch managerĀ
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Requirements:Ā
- At least 1 year working experience in a customer facing roleĀ
- Professional demeanor and able to effectively communicate with persons from all walks of life
- Proactive in seeking solutions for business related challenges
- Minimum O Levels or HigherĀ
- 5 day work weekĀ
- Must be able to work on weekends and public holidaysĀ
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Work Location: SingaporeĀ Ā
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Work Hours: Retail hoursĀ
07
Office Administrator åå
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Duties include:Ā
- Tallying and recording of expenses
- Stock orderingĀ
- Liaising with branch managers for operational needsĀ
- Ensuring the smooth operations of the HQ office
- Ensuring documentation and established workflows are adhered and recorded
- Occasional ad-hoc mattersĀ
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Requirements:Ā
- Ability to use standard online office related software such as Google Docs, Sheets etc
- Ability to communicate with multiple stakeholders for task completionĀ
- Minimum O Level or higherĀ
- Ability to converse in an additional language would be an advantage
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Work Location: SingaporeĀ Ā
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Work hours: Mondays to Fridays, from 9.00 am to 6.00 pmĀ
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