CAREER
Career Planning at LiangYi
01
Branch Manager 店面经理
Duties include:
- Handling of phone and walk-in enquiries
- Providing excellent customer service for all our guests
- Promoting our treatment services, promotions and periodic special deals
- Engage customers and drive sales to achieve targets
- Leading the team to ensure smooth outlet operations and sales goals are achieved
- Work closely with inhouse TCM physician to optimise customers’ health goals (TCM specific)
- Issuance of invoices and other BAU processes
- Coordinating with HQ office for operational and marketing matters
- Ensuring KPIs are met at branch level for all staff
- Attendance of HQ monthly management meetings
- Conducting of branch morning meetings
Requirements:
- At least 2 year customer facing experience in a similar role in fields such as TCM, Beauty and Wellness
- Motivated and proactive to customers’ needs
- Ability to communicate well in both English and Mandarin
- Assume the role of a leader by providing guidance and advice where required
- Ensure knowledge of services and products are kept up to date
Benefits:
- Annual Leave
- Employee discounts for self and family
- Competitive salary and commission structure
- Annual performance bonus
- Career progression inline with our ongoing expansion plans
- Training and mentorship will be provided to assist you in achieving success in your role
- 5 day work week
02
HR Manager 人事部经理
Duties include:
- Managing and execution of the full spectrum of HR for the group
- Manage recruitment, compensation and benefits program
- Planning of training and development of staff
- Management of Performance Review and setting of standards in line with business requirements
- Propose and application of relevant grants or subsidy where applicable
- Advice management of changes to Employment Act as applicable
- Ensure accurate documentation of all HR related matters
- Other ad-hoc duties as discussed with management
Requirements:
- Diploma or higher in Human Resource or related fields
- Minimum of 3 years in similar role, experience in TCM, Beauty and Wellness industry would be an advantage
- Must be a people person with the ability to communicate organisational goals to all staff
- Must be proactive and be able to work with little supervision
- Must be self assured to propose plans and ideas to management
Salary band – SGD 4,000 to SGD 5,000
03
Storefront Receptionist 店面前台
Duties include:
- Handling of phone and walk-in enquiries
- Assisting Branch Manager in ensuring smooth operations and scheduling of appointments
- Be the face of the company during your interactions with both our existing and potential customers
- Communicate and share with our customers the benefits of our various treatment and services of our clinic
- Ad-hoc activities as assigned by branch manager
Requirements:
- At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industry
- Ability to communicate well in both English and Mandarin
- Passion in providing superior customer service and addressing the healthcare concerns of our customers
- Team player and ability to work well with others
- Willingness to learn and adapt in a fast paced customer facing role
Benefits:
- Annual Leave
- Employee discounts for self and family
- Competitive salary and commission structure
- Annual performance bonus
- Career progression inline with our ongoing expansion plans
- Training and mentorship will be provided to assist you in achieving success in your role
- 5 day work week
04
Therapist 治疗师
Duties include:
- Provision of treatment and services from our service menu
- Occasional reception duties
- Daily outlet cleanliness activities
- Ad-hoc activities as assigned by branch manager
Requirements:
- At least 1 year working experience in any spa/wellness/TCM centers
- Open to learning new techniques and skills
- Completion of qualified massage certification would be a plus
- 6 day work week
- Must be able to work on weekends and public holidays
Benefits:
- Employee discounts for self and family
- Competitive commission structure
- Performance based cash awards
Training on techniques and mentorship will be provided to assist you in achieving success in your role
05
TCM Physician 中医师
Duties Include:
- Provide consultation and advisory to patients to achieve their desired health outcomes
- Prescribe tailored herbal medicine for patients
- Advise patients’ enquiries on recommended treatment and other TCM-related queries
- Provide TCM treatment services such as acupuncture, cupping and other TCM treatment services
- Ensure accurate documentation of patients’ records consisting of treatments and medication prescribed in TCM system
- Opportunity to give talks on public fora to share TCM knowledge
- Work closely with branch manager to manage customer relations and form long term partnership as our customers’ TCM provider of choice
Job Requirements:
- Registered Traditional Chinese Medicine Practitioner with TCMPB
- Degree or above in TCM or relevant disciplines
- Experience of 2 years and above in a similar role
- Ability to work closely with the Branch Manager and other staff to ensure a positive working environment for all
Benefits:
- Annual Leave
- Employee discounts for self and family
- Competitive salary and commission structure
- Annual performance bonus
- Career progression inline with our ongoing expansion plans
- 5 day work week
06
Sales Consultant 销售顾问
Duties include:
- Follow up on customers’ enquiries via phone, email or social media contact points
- Scheduling of appointments
- Recommendation of the best treatment packages for the individual customer
- Understand of the various treatments available and their health outcomes
- Assist in smooth operations of the outlets
- Ad-hoc activities as assigned by branch manager
Requirements:
- At least 1 year working experience in a customer facing role
- Professional demeanor and able to effectively communicate with persons from all walks of life
- Proactive in seeking solutions for business related challenges
- Minimum O Levels or Higher
- 5 day work week
- Must be able to work on weekends and public holidays
Work Location: Singapore
Work Hours: Retail hours
07
Office Administrator 办公室管理员
Duties include:
- Tallying and recording of expenses
- Stock ordering
- Liaising with branch managers for operational needs
- Ensuring the smooth operations of the HQ office
- Ensuring documentation and established workflows are adhered and recorded
- Occasional ad-hoc matters
Requirements:
- Ability to use standard online office related software such as Google Docs, Sheets etc
- Ability to communicate with multiple stakeholders for task completion
- Minimum O Level or higher
- Ability to converse in an additional language would be an advantage
Work Location: Singapore
Work hours: Mondays to Fridays, from 9.00 am to 6.00 pm
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