CAREER

Career Planning at Liang Yi TCM

01

Branch Manager 店面经理

Duties include:

Handling of phone and walk-in enquiries
Providing excellent customer service for all our guests
Promoting our treatment services, promotions and periodic special deals
Engage customers and drive sales to achieve targets
Leading the team to ensure smooth outlet operations and sales goals are achieved
Work closely with inhouse TCM physician to optimise customers’ health goals (TCM specific)
Issuance of invoices and other BAU processes
Coordinating with HQ office for operational and marketing matters
Ensuring KPIs are met at branch level for all staff
Attendance of HQ monthly management meetings
Conducting of branch morning meetings

Requirements:

At least 2 year customer facing experience in a similar role in fields such as TCM, Beauty and Wellness
Motivated and proactive to customers’ needs
Ability to communicate well in both English and Mandarin
Assume the role of a leader by providing guidance and advice where required
Ensure knowledge of services and products are kept up to date

Benefits:

Annual Leave
Employee discounts for self and family
Competitive salary and commission structure
Annual performance bonus
Career progression inline with our ongoing expansion plans
Training and mentorship will be provided to assist you in achieving success in your role
5 day work week

02

HR Manager 人事部经理

Duties include:

Managing and execution of the full spectrum of HR for the group
Manage recruitment, compensation and benefits program
Planning of training and development of staff
Management of Performance Review and setting of standards in line with business requirements
Propose and application of relevant grants or subsidy where applicable
Advice management of changes to Employment Act as applicable
Ensure accurate documentation of all HR related matters
Other ad-hoc duties as discussed with management

Requirements:

Diploma or higher in Human Resource or related fields
Minimum of 3 years in similar role, experience in TCM, Beauty and Wellness industry would be an advantage
Must be a people person with the ability to communicate organisational goals to all staff
Must be proactive and be able to work with little supervision
Must be self assured to propose plans and ideas to management

Salary band – SGD 4,000 to SGD 5,000

03

Storefront Receptionist 店面前台

Duties include:

Handling of phone and walk-in enquiries
Assisting Branch Manager in ensuring smooth operations and scheduling of appointments
Be the face of the company during your interactions with both our existing and potential customers
Communicate and share with our customers the benefits of our various treatment and services of our clinic
Ad-hoc activities as assigned by branch manager

Requirements:

At least 1 year working experience in a customer facing role in similar retail/TCM/Wellness industry
Ability to communicate well in both English and Mandarin
Passion in providing superior customer service and addressing the healthcare concerns of our customers
Team player and ability to work well with others
Willingness to learn and adapt in a fast paced customer facing role

Benefits:

Annual Leave
Employee discounts for self and family
Competitive salary and commission structure
Annual performance bonus
Career progression inline with our ongoing expansion plans
Training and mentorship will be provided to assist you in achieving success in your role
5 day work week

04

Therapist 治疗师

Duties include:

Provision of treatment and services from our service menu
Occasional reception duties
Daily outlet cleanliness activities
Ad-hoc activities as assigned by branch manager

Requirements:

At least 1 year working experience in any spa/wellness/TCM centers
Open to learning new techniques and skills
Completion of qualified massage certification would be a plus
6 day work week
Must be able to work on weekends and public holidays

Benefits:

Employee discounts for self and family
Competitive commission structure
Performance based cash awards

Training on techniques and mentorship will be provided to assist you in achieving success in your role

05

TCM Physician 中医师

Duties Include:

Provide consultation and advisory to patients to achieve their desired health outcomes
Prescribe tailored herbal medicine for patients
Advise patients’ enquiries on recommended treatment and other TCM-related queries
Provide TCM treatment services such as acupuncture, cupping and other TCM treatment services
Ensure accurate documentation of patients’ records consisting of treatments and medication prescribed in TCM system
Opportunity to give talks on public fora to share TCM knowledge
Work closely with branch manager to manage customer relations and form long term partnership as our customers’ TCM provider of choice

Job Requirements:

Registered Traditional Chinese Medicine Practitioner with TCMPB
Degree or above in TCM or relevant disciplines
Experience of 2 years and above in a similar role
Ability to work closely with the Branch Manager and other staff to ensure a positive working environment for all

Benefits:

Annual Leave
Employee discounts for self and family
Competitive salary and commission structure
Annual performance bonus
Career progression inline with our ongoing expansion plans
5 day work week

06

Sales Consultant 销售顾问

Duties include:

Follow up on customers’ enquiries via phone, email or social media contact points
Scheduling of appointments
Recommendation of the best treatment packages for the individual customer
Understand of the various treatments available and their health outcomes
Assist in smooth operations of the outlets
Ad-hoc activities as assigned by branch manager

Requirements:

At least 1 year working experience in a customer facing role
Professional demeanor and able to effectively communicate with persons from all walks of life
Proactive in seeking solutions for business related challenges
Minimum O Levels or Higher
5 day work week
Must be able to work on weekends and public holidays

Work Location: Singapore

Work Hours: Retail hours

07

Office Administrator 办公室管理员

Duties include:

Tallying and recording of expenses
Stock ordering
Liaising with branch managers for operational needs
Ensuring the smooth operations of the HQ office
Ensuring documentation and established workflows are adhered and recorded
Occasional ad-hoc matters

Requirements:

Ability to use standard online office related software such as Google Docs, Sheets etc
Ability to communicate with multiple stakeholders for task completion
Minimum O Level or higher
Ability to converse in an additional language would be an advantage

Work Location: Singapore

Work hours: Mondays to Fridays, from 9.00 am to 6.00 pm

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